Last updated: November 2025
Topiary Wines values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with us online or offline.
By using our website, you agree to the terms of this Privacy Policy and the processing of your personal information as described below.
1. Who We Are
Topiary Wine Estate
Domaine Philippe COLIN
Wemmershoek Road, Franschhoek 7690, South Africa
📧 sales@topiarywines.co.za
📞 +27 (0) 21 867 0258
🌐 https://topiarywines.co.za
Topiary Wines (“we”, “our”, or “us”) is a wine estate based in Franschhoek, South Africa, producing and selling premium wines both locally and internationally.
2. Data Collected
Data Storage Location
Our website and data are hosted in South Africa by Xneelo (Pty) Ltd, a trusted hosting provider that complies with the Protection of Personal Information Act (POPIA) and follows strong security and privacy protocols.
Read more here: Xneelo Privacy Policy.
Registration Data
When you register or create an account on our website, we collect your:
- Name and surname
- Email address
- Username and password
- Optional profile details (e.g. billing address)
You can view, edit, or delete your personal information at any time (except your username). Website administrators may access this data for legitimate business purposes such as support or account maintenance.
Purchase Data
When you place an order on our website, we collect the information needed to process your purchase:
- Name and contact details
- Billing and shipping address
- Payment details (processed securely via our payment provider; we do not store full card details)
- Order history and transaction records
This information is used for fulfilling your order, processing payment, managing delivery, and complying with accounting and tax obligations.
Support & Enquiries
When you contact us via phone, email, or our website contact form, we collect the details you provide (such as your name, email, and message content). These messages are stored securely in our Content Management system, which complies with international privacy standards.
Your information is used solely to respond to your enquiry and is not used for marketing purposes without your consent.
Comments & Reviews
When you leave a comment or review on our website, we collect:
- The data shown in the comment form
- Your IP address and browser information (to help prevent spam)
Your comment may be published publicly on our website once approved.
Analytics
We use Google Analytics to collect anonymous data about visitor behaviour, such as page visits, duration, and geographic regions. This helps us improve our website and understand our audience better.
No personally identifiable information is stored through this service.
You can opt out of Google Analytics tracking here: Google Analytics Opt-out.
3. How We Use Your Information
We may process your personal information for the following purposes:
- To process and deliver your wine orders
- To manage your customer account and provide support
- To send order confirmations, delivery updates, or important service notices
- To personalise your online experience and improve our website
- To prevent fraudulent activity and ensure website security
- To comply with legal or regulatory requirements
We do not sell, rent, or trade your personal information with third parties.
4. Cookies
Our website uses cookies to enhance functionality and improve your browsing experience. Cookies help us remember your preferences, keep you logged in, and track anonymous usage statistics.
You can manage or delete cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.
5. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:
- Order and transaction data: retained for up to 5 years (for tax and accounting purposes)
- Customer accounts: retained until you request deletion
- Contact form enquiries: retained for up to 12 months
- Analytics data: stored anonymously
When data is no longer required, it is securely deleted or anonymised.
6. Data Security
We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Our website uses SSL encryption, and access to data is restricted to authorised personnel only.
7. Your Rights (Under POPIA and GDPR)
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent to processing (where applicable)
- Object to the processing of your data
- Lodge a complaint with the Information Regulator of South Africa
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
8. Third-Party Disclosure
We only share your personal information with trusted third parties who assist in operating our website, processing payments, or delivering orders — and only where it’s necessary to provide our services.
These parties are bound by confidentiality and data protection obligations. Examples include:
- Xneelo (website hosting)
- Payment gateway providers (for secure online payments)
- Courier services (for wine deliveries)
- Zoho Mail (for communication)
9. Policy Updates
We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. The latest version will always be available on our website.
10. Contact Us
For any privacy-related queries, data access requests, or complaints, please contact:
Topiary Wine Estate
📍 Wemmershoek Road, Franschhoek 7690, South Africa
📧 sales@topiarywines.co.za
📞 +27 (0) 21 867 0258